Frequently Asked Questions
Everything you need to know about shopping for your home at Countdown Deals.
How long does shipping take for furniture and large home decor?
Standard shipping typically takes 3-7 business days. For oversized items like sofas or dining sets, delivery may take 10-14 business days as we use specialized freight carriers to ensure your items arrive safely.
What is your return policy for home goods?
We offer a 30-day return policy for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Do you offer assembly services for furniture?
While our items are designed for easy DIY assembly with included instructions, we partner with third-party services in select areas to provide professional assembly for an additional fee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm to help you budget for larger home upgrades.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Countdown Deals account to view the real-time status of your delivery.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If you notice any damage, contact our support team within 48 hours with photos of the item and packaging, and we will arrange a replacement or refund immediately.